Our Client Centered Process
Taking Care Of You Is Our Top Priority
Here to Take Care Of You
At Miller Outdoors, you are our top priority. We know that your backyard is an extension of your home, and enhancing your life through a beautiful backyard is our mission.
In order to take care of you the best way possible, we have created a process that keeps you top of mind. From the moment you contact us, we take the time to get to know you and your backyard desires.
We ask questions, provide solutions and options, and create a plan that fits both your needs and budget. And, we don’t stop there.
After your project is complete, we follow up with you to ensure that you are still happy with your decision and that your backyard is still providing you with the enjoyment you anticipated.
Step 1. Contact Us
We can't wait to hear about your dream backyard upgrades. Fill out the form on our contact page and give us some details about your project ideas. Feel free to attach any pictures that you may have.
Step 2. Phone Consultation
Once we recieve your form, we will call you within 24 hours. During our phone consultation, we will be able to talk more in depth about your vision and even go over details such as timeline, budget, and design.
Step 3. On Site Consultation and Design Phase
During the on site consultation, we will walk the job site and then sit down to discuss your project and the overall design. Once we are clear on your vision, we will be able to create a mock up of the actual plan.
There is a $500 deposit associated with the design phase that go towards the final cost of the project when you move forward.
Step 4. Preliminary budget discuss and contract signing
During the budget discussion we will go over your exact estimate for your project, and go over the details of your scope of work. When we are on the same page, and you are comfortable with every detail, we will sign the contract together.
Step 5. Protect The Site
Before we start any work, we make sure to set up protective measures to ensure the job site is safe and secure.
Step 6. Pre-Job Walkthrough
Before we begin our work, we will walk through the project site with you. This will allow us to set appropriate expectations for the entirety of the project.
Step 7. We Begin Our Work
We’ll start working on your project. We’ll do everything we can to make sure you’re comfortable and up-to-date on each step as the build phase unfolds.
Step 8. Post-Job Walkthrough
Our favorite part is the final walkthrough. We’ll present to you the completed project and make sure everything looks exactly as you’ve imagined. When we’ve left you with your dream outdoor space, invite all your friends and loved ones to celebrate your improved yard.
Step 9. Our Warranty
We offer a 5-year craftsmanship warranty with a manufacturer warranty included. If something happens that is within our control and included in the warranty, we come in and get it fixed for you – free of charge.
Step 10. Follow-Up Process
We want to make sure you love your project, and that your dream has become a reality. We will continuously follow up with you on your new place of relaxation for the next year to ensure your satisfaction.
Our follow-up schedule happens at the 3-day mark, 3 week-mark, 3-month mark, and 12-month mark.
Here’s What Our Customers Say…
We appreciate each and every homeowner that we have the honor of working with. Read about their experience with us below.